UKE Republic Ukuleles
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UKE Republic's Return/REFUND Policy

Terms and Policies:
  • Our Terms and Policies are subject to change without prior notification.
Instruments:​
At UKE Republic, we take great care to ensure the quality of our instruments. Every instrument undergoes a thorough inspection upon arrival from the manufacturers, and further scrutiny during setup and packaging. Most of our instruments are also meticulously photo-documented.
  • You may return an instrument within 5 working days of receipt if you are not completely satisfied (excluding custom instruments, customized with pickup, strap buttons, and planetary tuner conversions, B-Stocks, and AS-IS items).
  • To be eligible for a refund or exchange, the instrument must be in unused, unaltered condition, with all shipping charges deducted. Unauthorized repairs are not reimbursed.
  • Please notify us of your intention to return via our contact page.
  • If the initial order shipment is refused by the purchaser or recipient, all shipping costs will be deducted from the refund, provided the instrument is returned in new condition.
  • All sales are final for custom instruments, B-Stocks, Close-Outs, and AS-IS items.
Free Shipping Items:
  • Free shipping applies only to items you keep. If you return a non-defective free-shipped item, you are responsible for return shipping costs (including shipping, handling, packing, and insurance).
  • The initial outbound shipping cost incurred by UKE Republic for Free Shipping will be deducted from the refund.
International Return Shipping Info:
  • International customers may return instruments within 5 working days of receipt if not completely satisfied (excluding custom instruments, B-Stocks, and AS-IS items).
  • To be eligible for a refund or exchange, the instrument must be in unused, unaltered condition, with all shipping charges deducted.
  • UKE Republic is not responsible for refunding VAT (Value Added Taxes)/Duties/Shipping Service or Brokerage fees incurred from the shipping agent or the buyer's country.
  • Ship all items well-packed and insured to prevent damage during transit.
  • Refunds will only be issued upon receiving and inspecting the returned items.
  • Shipping costs include handling and material charges, as well as insurance for orders over $250.00 in value.
  • If the initial order shipment is refused by the purchaser or recipient, all shipping costs will be deducted from the refund, provided the instrument is returned in new condition.
  • For any questions about orders and shipping, please CONTACT US.
Contact Information:
  • If you have any questions or concerns about our return policy, please contact us at 770-235-6606.

Warranty Information

Most of our brand 's manufacturers offer a limited warranty against material defects or faulty craftsmanship. Warranties do not cover damage from mishandling or environmental conditions or alterations. Most manufacturer's warranties are non-transferable and apply only to the original purchaser with proof of purchase.  Uke Republic will be happy to assist our customers with manufacturer's warranty  procedures as best we can. 

Warranty Links to Brand Manufacturers

Flight
Kala

​Kamoa Ukuleles
Ko'olau & Pono
Mainland Ukes
Ohana

Custom Orders

  • UKE Republic requires a deposit when an order is placed for custom instruments by one of our  commissioned  luthiers. The deposits vary depending on the luthier's policies; as do the wait times (estimates from 4 weeks up to 6 to 8 months). 
  • All sales are final on any completed custom order. 
  • Deposits are considered as a purchase agreement.
  • Deposits are non-refundable for cancelled orders and may not be used as store credit.
  • We recommend you to contact us  (770-235-6606) regarding wait times. 

Your one-stop ukulele shop™

​UKE Republic is an authorized dealer of quality ukulele brands, Since 2007

TOP BRAND UKULELES

Aquila | Brueko | CooperStand | D'Addario | Eddy Finn | Flight | Fremont | Gold Tone | Islander | Kaces​ | Kala | Kanile'a | Kamaka | Kiwaya | KLOS | Ko'Aloha | Ko'olau | Kumu | LaBella | Leolani | Living Water Strings | LoPrinzi | Mainland Ukes | Music Nomad | Oasis | Ohana | Pepe Romero | Pono | Reunion Blues | Romero Creations | Sailor Brand |Sherrin's Threads | String Swing | Worth

VARIETY OF UKULELES

Sopranino | Bambino | Soprano | Concert | Tenor | Baritone | Plastic All Weather Ukuleles | Banjolele | Resonator | U-BASS
New to ukuleles? - Try these:  Student/Beginner Ukuleles

ESSENTIAL ACCESSORIES

​Strings | Cases & Bags | Books | Tuners | Straps | Care Products | Ukulele Stands & Hangers ​
Shop Top Ukuleles and Accessories at UKE Republic – Your Premier Ukulele Store

​Browse and buy high-quality ukuleles and accessories at UKE Republic, your trusted one-stop ukulele shop. Enjoy the convenience of shopping online or visit our showroom in Atlanta, GA, for an in-person experience. With every ukulele purchase, receive a free professional setup to ensure optimal performance, no matter the brand, model, or price. Get free domestic shipping on orders over $279 within the USA, plus we offer international shipping to customers worldwide. Make UKE Republic your go-to ukulele destination and stay connected for the best ukulele shopping experience!​

​Contact Information:
UKE Republic
5000 Austell Powder Springs Rd., STE 250
Austell, GA 30106

​Sales/Info:
(770) 235-6606
[email protected]

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Proud Member of NAMM
Copyright © 2007 - 2025 UKE Republic
Last updated: 05/08/2025
Copyrights & Trademarks property of their owners
SITE MAP | PRIVACY
  • HOME
  • Shop Ukuleles
    • Shop Brands >
      • Aquila Ukulele Strings
      • Bruko Ukuleles
      • Captain LoveHandles
      • CooperStand
      • D'Addario
      • Eddy Finn Ukuleles
      • Flight Ukuleles
      • Fremont Ukulele Strings
      • Gold Tone Ukuleles
      • Hal Leonard Publications
      • Islander Ukuleles
      • Kaces
      • Kala Brand Ukuleles
      • Kala Elite USA
      • Kamaka Ukuleles
      • Kanile'a Ukuleles
      • Kiwaya Ukuleles
      • Klos Ukuleles
      • KoAloha Ukuleles
      • Kumu Ukuleles
      • LaBella Ukulele Strings
      • Laney Amps
      • Leolani Ukuleles
      • Living Water Ukulele Strings
      • LoPrinzi Ukuleles
      • Mainland Ukes
      • Music Nomad Care Products
      • Oasis Care Products
      • Ohana Ukuleles
      • Ortega Ukuleles
      • Pepe Romero Strings
      • Pono Ukuleles
      • Romero Creations Ukuleles
      • Sherrin's Threads Straps
      • String Swing Hangers
      • UKE Republic Merch
      • Worth Strings
    • Shop By UKE Size >
      • Short Scale Ukuleles
      • Long Neck Super Scale Ukuleles
      • Soprano Ukuleles
      • Concert Ukuleles
      • Tenor Ukuleles
      • Baritone Ukuleles
      • Banjo Ukuleles
      • Unique Ukuleles Pineapples More Than 4
      • Bass Ukuleles
    • Student/Beginner Ukuleles
    • Hawaiian & Mainland, USA Luthier Ukuleles
    • Ukuleles with Pickup/EQ
    • Ukulele Accessories >
      • Ukulele Strings
      • Ukulele Gear
      • Ukulele Cases & Bags
      • Ukulele Straps
      • Ukulele Stands & Hangers
      • Ukulele Care Products
      • Side Kicks - Percussion
    • Custom Ukuleles
    • Gifts/Gift Certificates
    • Featured Artist
    • Merch Shop
    • Transportation Options
    • DEALS!
  • INFO
    • FAQ
    • Why Buy From UKE Republic
    • ABOUT US >
      • Visit >
        • Hours & Calendar
      • Ukulele News | UKE Republic
      • UKE Republic In The News
      • UKE Republic Ukulele Blog
      • UKE Republic Customer Reviews
    • UPCOMING EVENTS >
      • Scrapbook
    • CONTACT US >
      • Order & Shipping Info >
        • Ukuleles - International Shipping
      • Terms & Policy
      • sitemap.xml
    • Ukulele Setup
    • Ukulele Buzz Trouble-Shooter
    • Demo Videos
    • Ukulele Care
    • Ukulele Sizes
    • Tonewood Info
    • Ukulele Lessons
    • Ukulele History
    • Ukuleles In Schools
    • Ukulele Community >
      • West GA Ukulele Ensemble