UKE Republic's Return/REFUND Policy
Terms and Policies:
At UKE Republic, we take great care to ensure the quality of our instruments. Every instrument undergoes a thorough inspection upon arrival from the manufacturers, and further scrutiny during setup and packaging. Most of our instruments are also meticulously photo-documented.
- Our Terms and Policies are subject to change without prior notification.
At UKE Republic, we take great care to ensure the quality of our instruments. Every instrument undergoes a thorough inspection upon arrival from the manufacturers, and further scrutiny during setup and packaging. Most of our instruments are also meticulously photo-documented.
- You may return an instrument within 5 working days of receipt if you are not completely satisfied (excluding custom instruments, customized with pickup, strap buttons, and planetary tuner conversions, B-Stocks, and AS-IS items).
- To be eligible for a refund or exchange, the instrument must be in unused, unaltered condition, with all shipping charges deducted. Unauthorized repairs are not reimbursed.
- Please notify us of your intention to return via our contact page.
- If the initial order shipment is refused by the purchaser or recipient, all shipping costs will be deducted from the refund, provided the instrument is returned in new condition.
- All sales are final for custom instruments, B-Stocks, Close-Outs, and AS-IS items.
- Free shipping applies only to items you keep. If you return a non-defective free-shipped item, you are responsible for return shipping costs (including shipping, handling, packing, and insurance).
- The initial outbound shipping cost incurred by UKE Republic for Free Shipping will be deducted from the refund.
- International customers may return instruments within 5 working days of receipt if not completely satisfied (excluding custom instruments, B-Stocks, and AS-IS items).
- To be eligible for a refund or exchange, the instrument must be in unused, unaltered condition, with all shipping charges deducted.
- UKE Republic is not responsible for refunding VAT (Value Added Taxes)/Duties/Shipping Service or Brokerage fees incurred from the shipping agent or the buyer's country.
- Ship all items well-packed and insured to prevent damage during transit.
- Refunds will only be issued upon receiving and inspecting the returned items.
- Shipping costs include handling and material charges, as well as insurance for orders over $250.00 in value.
- If the initial order shipment is refused by the purchaser or recipient, all shipping costs will be deducted from the refund, provided the instrument is returned in new condition.
- For any questions about orders and shipping, please CONTACT US.
- If you have any questions or concerns about our return policy, please contact us at 770-235-6606.
Warranty Information
Most of our brand 's manufacturers offer a limited warranty against material defects or faulty craftsmanship. Warranties do not cover damage from mishandling or environmental conditions or alterations. Most manufacturer's warranties are non-transferable and apply only to the original purchaser with proof of purchase. Uke Republic will be happy to assist our customers with manufacturer's warranty procedures as best we can.
Warranty Links to Brand Manufacturers
Custom Orders
- UKE Republic requires a deposit when an order is placed for custom instruments by one of our commissioned luthiers. The deposits vary depending on the luthier's policies; as do the wait times (estimates from 4 weeks up to 6 to 8 months).
- All sales are final on any completed custom order.
- Deposits are considered as a purchase agreement.
- Deposits are non-refundable for cancelled orders and may not be used as store credit.
- We recommend you to contact us (770-235-6606) regarding wait times.